When You Place an Order

• Full name and email address
• Shipping and billing address
• Phone number (for delivery updates)
• Payment details (handled securely — see Section 2)
• Order history and purchase preferences

When You Contact Us

• Name and email address submitted via contact forms
• Message content and any attachments you send

Automatically Collected

• IP address, browser type, and device information
• Pages visited, products viewed, and time spent on site
• Referral source (how you found our store)
• Cookie and session data

We take the security of your payment information extremely seriously. Here’s exactly how it works:

What we do retain after a purchase:

• Order amount and currency
• Billing name and billing address
• Transaction ID and payment status
• Last 4 digits of card (stored by your payment processor, not us)

• Order fulfilment – processing, packaging, and shipping your purchases
• Customer support – responding to questions, refunds, and complaints
• Transactional emails – order confirmations, shipping updates, receipts
• Fraud prevention – detecting and preventing fraudulent transactions
• Site improvement – analysing how customers use our store
• Legal compliance – meeting our obligations under applicable laws
• Marketing emails – only if you have opted in (see Section 4)

Transactional Emails (Always Sent)

• Order confirmation and receipt
• Shipping and delivery notifications
• Refund or cancellation updates
• Replies to your support enquiries

Marketing Emails (Opt-In Only)

• Promotional offers and discount codes
• New product announcements
• Newsletter and seasonal campaigns

• Essential cookies – keep your shopping cart active and maintain your session
• Analytics cookies – understand which products are popular (e.g., Google Analytics)
• Preference cookies – remember your language and currency settings
• Marketing cookies – show relevant ads on other platforms (optional)

We do not sell your personal data. We share information only where necessary:

• Payment processors (e.g., Stripe, PayPal, Razorpay) – to complete your transaction securely
• Shipping & logistics partners – your name and address to deliver your order
• Email service providers – to send you order updates and newsletters
• Analytics platforms – aggregated, anonymised data only
• Legal authorities – only when required by law or court order

• Order records – kept for 7 years for tax and accounting compliance
• Contact form messages – deleted after 12 months unless part of an ongoing case
• Marketing email list – until you unsubscribe or request deletion
• Analytics data – anonymised and retained for up to 26 months

To exercise any right, contact us at the email in Section 12. We will respond within 30 days.

• SSL/TLS encryption across the entire website (HTTPS)
• PCI-DSS compliant payment processing — card data never touches our servers
• Regular security audits and software updates
• Access to customer data restricted to authorised staff only

Our store is not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and, where appropriate, notify customers via email or a notice on our website.